arrow_upward arrow_upward
Nanny FAQ Guide | Nannytax

Nanny FAQ Guide

Nanny FAQ Guide

Our Nanny FAQ guide answers your top nanny questions related to payslips and tax, Covid-19 and the Furlough Scheme. Plus here you can discover other fantastic resources offering guidance and legal advice dedicated to your nanny profession.

Covid-19 and Furlough FAQs

Can nannies still go to work during lockdown 3.0?

The UK Government have confirmed nannies are able to work during the national lockdown, as long as neither household has someone with symptoms of COVID-19, has tested positive or has been contacted by NHS Track & Trace. Read more about the latest guidance here.

The current Government guidance around carrying out work safely in other people’s home can be found here. A full pdf document on this can be downloaded here.

Some key points from this to consider:

  • Increasing the frequency of handwashing and surface cleaning
  • Cleaning regularly touched objects and surfaces using your regular cleaning products.
  • Asking that households leave all internal doors open to minimise contact with door handles.
  • Identifying busy areas across the household where people travel to, from or through, for example, stairs and corridors, and minimising movement within these areas.
  • Bringing your own food and drink to households and having breaks outside where possible.

You can also read about how to stay safe outside of the household here.

Are nannies eligible to receive the Covid-19 vaccination?

NHS England have published specific guidance on who the COVID-19 vaccine is currently being offered too. This is currently:

  • people aged 65 and over
  • people who are at high risk from coronavirus (clinically extremely vulnerable)
  • people who are at moderate risk from coronavirus (clinically vulnerable)
  • people who live or work in care homes
  • health and social care workers

NHS England have also published specific guidance on how social care workers will be able to use the service, as well as reiterating the guidance set out in the Public Health England’s Green Book on social care workers who are eligible as ‘frontline healthcare staff’.

These guidelines state that any social care workers working with children, including childminders, nannies and nursery workers, are not eligible to receiving a priority vaccination unless they work with children with an underlying health condition that could lead to greater risk of disease or mortality. For the most up to date information and guidance we advise you visit the NHS website.

Official UK Government Updates

We are closely monitoring UK legislation around Covid-19. We regularly update this page in line with the Government’s official announcements. However, we advise you always check the full guidance on the official Gov website related to your country. Please note that sometimes rules may be different in other areas of the UK.

Have you been stopped whilst travelling to work during lockdown?

The Government have confirmed that nannies are able to attend their place of work. However following the tightening of restrictions some nannies have been stopped and questioned when travelling to their place of work. To give you a little reassurance, our Nannytax HR advisors have assembled a Nanny Key Worker letter template for you and your employer to  make use of.

Is it safe for nannies to travel to work under the current circumstances?

The Government’s guidance on travelling safely to work can be found here.

Some key points from this are as follows:

  • Considering all other forms of transport, such as cycling and walking, before using public transport
  • Avoiding the busiest times and routes
  • Keeping your distance when you travel, where possible
  • Washing or sanitising your hands regularly
Can nannies take holiday whilst on furlough?

Yes, nannies can take holiday whilst they are on furlough. Plus, a nanny’s holiday will accrue as normal whilst on furlough. If you do take holiday, your employer must pay your usual 100% salary rate as opposed to the 80% furlough wage.

Can I come back to work on reduced hours if I am on furlough?

Employers are able to bring previously furloughed employees back to work part-time. Your employer must gain your consent on returning to work part-time in writing – our HR team can provide them with a template for this. The Flexible Furlough Scheme states that employers are responsible for paying the employee for the hours they work but can still claim through the Coronavirus Job Retention Scheme for any usual hours not worked.

More information from the Government on flexible furloughing can be found here.

General Payroll and Nanny Employment FAQs

I have a question about my payslips, how can I get in touch?

We are governed by HMRC and therefore we are not legally able to liaise with employees around matters related to the PAYE account which includes payslips and other legal documents such as P45s.

If you are a Nannytax nanny, you can pass any of your payroll/ pay slip related queries or concerns on to your employer. If they cannot answer your query, they can contact us directly.

I have a question about my legal rights/ I am in a dispute with my nanny employer, can you help me?

If you are concerned about a situation relating to your legal rights or are involved in a dispute with your employer, we advise referring to your contract of employment and finding the relevant clause. This way you will have a better understanding of where you stand in the situation.

We also suggest that you reach out to ACAS. ACAS is a trusted independent organisation who specialise in legal employment advice. They will be able to help you understand your rights and the best steps to take based on your circumstances.

We also recommend our trusted partner BAPN (British Association for Professional Nannies) who provide various advice, mentorship and employment representation to their members. Sign up or find out more about BAPN membership benefits here.

I have a question about your nanny insurance policy, who should I contact?

If you are interested in Nannyinsure, our Ofsted-compliant Public Liability Insurance for nannies then please email the insurance team on and they will be happy to assist you.

Find out more about Nannyinsure.

What happens if I have applied for my National Insurance number but have not yet received it?

Provided we have all the other relevant information we can get you set up in the meantime. Once you have receive your National Insurance Number please let us know, so that we can update you records.

Recommended Nanny Resources and Mentors


BAPN (The British Association for Professional Nannies) provide a dedicated nanny membership service to bring you support when you need it most. Members can access independent advice on legal matters, nanny training and development guides and useful discounts on related products and services. Find out more about their nanny membership program here.


Acas give employees free, impartial advice on workplace rights, rules and best practice. They also offer training and help to resolve disputes. Find out how to contact their helpline here.

Nanny Holiday and Tax FAQs

Can you help me work out my holiday entitlement?

To work out your holiday allowance, we recommend that you use HMRC’s holiday entitlement calculator here.

If you are a Nannytax nanny, you can pass any of your payroll or payslip related queries or concerns on to your employer. If they cannot answer your query, they can contact us directly.

I have a question about my tax code, can you help?

If you have recently changed jobs you may be put on an emergency tax code. HMRC will correct this automatically after you’ve given your employer details of your previous income or pension.

If you have any other concerns or believe your tax code might be wrong, you can use the online check your Income Tax service to tell HMRC about a change in your circumstances.

You can find more information on tax code changes in HMRC’s guidance laid out here.

If you are in a nanny share arrangement and you are on payroll with Nannytax for both your employers, you can ask that your employers request a Tax Code Request Split Form from us. You can also read more about nanny shares here.

I am working more than one job, how do I split my tax-free allowance between my employers?

An employee can choose to split their tax-free allowance between jobs, in whichever way they wish.

A standard tax-free allowance is £12,500 which means employees can earn £12,500 per year before paying tax. Any earnings over this threshold are taxed at 20%.

It is beneficial for both you and your employer to allocate more of your tax-free allowance to whichever employment you are earning more in.

If you are in a nanny share arrangement and you are on payroll with Nannytax for one of your employers, you can ask that your employers request a Tax Code Request Split Form from us. If your other employment is under self-assessment then you cannot split your allowance between PAYE and self-employment. You can read more about nanny shares here.

I have received an underpayment letter from HMRC, can Nannytax help?

If you are a Nannytax nanny, we would request that you send us a copy of the underpayment letter. This way our payroll team can investigate whether the underpayment is related to anything that Nannytax can help rectify. For example, we can check if the figures on the letter correspond with what has been submitted to HMRC.

If you are in a nanny share arrangement and you are on payroll with Nannytax for both your employers, you can ask that your employers request a Tax Code Request Split Form from us. You can also read more about nanny shares here.

Join us on Social Media

Follow us on social media to stay in the loop with the latest from Nannytax HQ, including when we update out Nanny FAQ guide. Be the first to know about new legislation, Q&As with our team plus the latest events dedicated to your profession. Our nanny ambassador Michelle Cusack frequently shares insights and tips from her daily nanny life, including her experience with Ofsted inspections, CVs and more. Plus we run some brilliant Nanny Giveaway Competitions, be sure not to miss out!

Sign up to receive the latest news

Make sure you say up to date with the latest industry and Nannytax news by subscribing to our monthly newsletter.

You might also be interested in

Nannies aren’t legally required to register with Ofsted. However many nannies are choosing to join the voluntary part of the register to reap the benefits.

All employees including nannies have a legal minimum holiday entitlement. Use our free Nannytax Holiday Calculator to work out yours.

Nanny Training Courses

Looking for nanny training courses to take your career to the next level? Check out our pick of the best nanny training courses available in London and the UK.

Enable Limited is an Appointed Representative of Fish Administration Limited and authorised by them to sell liability insurance for nannies and their employers. Fish are authorised and regulated by the Financial Conduct Authority. Firm Reference Number is 310172. Fish Administration Limited is registered in England and Wales. Company Registration Number 4214119. Registered Office: Rossington’s Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW.