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Contact Us | Nannytax

Contact Us

Bank Holiday Closures

Please note our phone lines will be closed for the bank holiday on

  • Monday 27th May

They will reopen as usual on Tuesday 28th May.

Prefer to talk to someone?

We’re open evenings and weekends – you can reach us by calling 020 3137 4401 during our office hours listed below.

  • Monday to Friday: 8.30am – 7.30pm
  • Saturday & Sunday: 10.00am – 4.00pm

Need to post something to us? Our address is Nannytax, 7th Floor, Telecom House, 125-135 Preston Road, Brighton, BN1 6AF.

Contact details

For all other queries, please check our most frequently asked questions or use the contact details listed below.

Customer Queries: mailbox@nannytax.co.uk or 020 3137 4401

Subscriptionssubscriptions@nannytax.co.uk or 020 3137 4401

Pensions: support@enableautoenrol.co.uk or 020 3137 4573

Alternatively, you can complete the contact form below and an advisor will respond to your query as quickly as possible.

Frequently Asked Questions

I have a question about the Spring Budget announcement on the 15th March 2023 add remove

Following the announcement of the Spring Budget on Wednesday 15th March 2023, we can confirm that as the 15/30 Free Childcare Scheme does not apply to nannies, there are no changes that will impact nanny employers.

I have a question about contract changes add remove

If your employees terms and conditions of employment have changed and they have agreed to the changes, we recommend that you get these changes in writing to prevent any potential disputes in the future.

 

You do not need to issue a whole new contract and can instead issue a contract addendum. If you would like a template for the contract addendum, or need assistance drafting this, please contact our HR department: nannytaxHR@wardwilliams.co.uk.

 

If there have been changes to pay, please ensure you have updated these details in the members area.

I have a question about a payslip amends add remove

Contact our Payroll team by email on mailbox@nannytax.co.uk or by calling 020 31376 4401. They will be able to correct or amend the payslips for you.

I have a question about pensions add remove

Our Workplace Pensions page has a lot of great information and answers to the most frequently asked questions. If your question isn’t answered, then please feel free to contact our Auto Enrolment team at support@enableautoenrol.co.uk or by phoning 020 3137 4573.

I have another question add remove

Our Customer FAQ page is the home for our most common customer FAQs regarding employing a nanny. If your question isn’t answered, then please feel free to contact us via phone or email.

I have a question about a letter from HMRC add remove

If the letter relates to an underpayment or penalty, please send a copy of the following documents to yourhmrcpayments@nannytax.co.uk so that our team may investigate further. Your email should include:

  • Your payroll ID
  • A copy of each page of the letter received from HMRC
  • Confirmation of the amounts, method and dates these payments were made
  • Proof of payment to HMRC

Once we have looked into the query with HMRC we will update you accordingly.

I have a question about redundancy add remove

If your circumstances have changed and as a result you no longer require your Nanny’s services, or the role has changed significantly you will need to enter into a period of consultation with your Nanny. If your employee has over two years’ service we recommend that you follow the process as outlined below which is in line with ACAS best practice:

 

  • The employer needs to explain the situation and reason for the position they find themselves in and invite the employee to meet to discuss.
  • They then enter a period of consultation, ensuring the process is meaningful as this is key in ensuring it is fair – this involves exploring other opportunities for employment if applicable, and asking the employee to consider the situation and put forward any ideas and suggestions they have to avoid the situation.
  • You will arrange a follow up meeting to discuss the suggestions your employee has put forward (if any) and why these would or wouldn’t work. You will also discuss the role you have put forward (if applicable) and whether your employee would want to move into this new role.
  • In the event the employee accepts the new position, the employment would continue under the new terms from an agreed date.
  • In the event that the employee does not accept the new position, or there is no alternative available, redundancy will be confirmed. If this is the case, we suggest allowing the individual to appeal the decision as this is considered best practice.

 

Whilst no set time frame for under 20 employees, as the process has to be meaningful, we do suggest a couple of weeks and 2 – 3 meetings in order to demonstrate this.

 

Please note that it is possible to carry out a redundancy exercise when an employee is pregnant/on mat leave, however there are risks involved due to them having a protected characteristic.

 

Employees with over two years’ service will be entitled to redundancy pay in addition to notice (which they can be asked to work) and any accrued but untaken holiday.

If you need assistance calculating redundancy pay, please contact our Payroll team on mailbox@nannytax.co.uk.

 

Please contact our HR team for the relevant redundancy letter templates on nannytaxhr@wardwilliams.co.uk.

 

In the event your employee has under two years’ service and you do not wish to follow the process as outlined above, due to length of service, you can instead invite the employee to a meeting to discuss your change in circumstances and explain that as a result unfortunately you no longer require their services. As the employee will have under two years’ service they will not be entitled to any redundancy pay, they will just receive notice pay (which you can ask her to work) and any accrued but untaken holiday.

 

Please note risks apply regardless of length of service if the individual is protected under the discrimination act.

I have a question about a new subscription or renewal add remove

Contact our Subscriptions team by email on subscriptions@nannytax.co.uk or by calling 020 31376 4401. They’ll be able to renew your existing subscription, answer any question relating to a new subscription or set up your new nanny payroll subscription.

I have a question about how to read my payslip add remove

We’ve created this helpful payslip explainer to help guide you through reading your payslip. If you have any more questions, the please contact our Payroll team.

I am a nanny and have a question add remove

Our dedicated Nanny Resources page has a handful of helpful FAQs that might answer your question. If you can’t find the answer to your query then please feel free to call or email our team.

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