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Gross vs Net | Customer FAQ | Nannytax

Customer FAQ Guide

Most common Customer FAQ regarding employing a nanny

If your query is not answered, contact Nannytax on 0203 137 4401 between 8.30am – 7.30pm, Monday to Friday and 10am to 4pm on Saturday and Sunday or email mailbox@nannytax.co.uk

When should I start to set up my payroll? add remove

We recommend that you sign up 4-6 weeks prior to your nanny starting to ensure your first payslip is ready on time.

My nanny is leaving what should I do? add remove

Log into your Nannytax members area and go to ‘employee details’ top tab. Then scroll down to ‘employee leaving’, which will open up a form for you to complete. Once we receive the completed form we will action your request and process the P45.

What is my monthly/quarterly HMRC liability bill made up of? add remove

Your employee’s tax, National Insurance, student loan repayments (If applicable) and your Employer’s National insurance contributions.

How do I tell you about a change to my employee’s salary? add remove

Login to your desktop members area and choose ‘change employee salary’ under the ’employee details’ tab.

I have a new nanny, how do I share their details with you? add remove

Login to your online members area and go to ’employee details’ and complete our ‘additional/replacement employee’ form.

I received a letter from HMRC regarding an underpayment or penalty, what should I do? add remove

Please send a copy of the following documents to mailbox@nannytax.co.uk so that our team may investigate further.

Your email should include:

  • Your payroll ID
  • A copy of each page of the letter received from HMRC
  • Confirmation of the amounts, method and dates these payments were made
  • Proof of payment to HMRC

Once we have looked into the query with HMRC we will update you accordingly.

I want to make my nanny redundant. What should I do? add remove

Contact Nannytax HR by emailing them with your query nannytaxhr@wardwilliamshr.co.uk. They will advise you on the steps to take for this process. If you are looking for advice on how to calculate your nanny’s redundancy pay you can either email into mailbox@nannytax.co.uk, or you can use the Government’s online Redundancy Pay calculator.

My employee is sick. What do I have to do? add remove

The first 3 consecutive days of sickness can go unpaid, unless specified otherwise in your contract.  From the fourth day of sickness onwards, statutory sick pay applies at the rate of £95.85 gross per week, for up to 28 weeks.

Prefer to talk to someone?

We understand you might prefer to talk to someone about your query. That’s why our team is available to talk on the phone from 8.30am – 7.30pm, Monday to Friday and 10.00am to 4.30pm on Saturday and Sunday or email mailbox@nannytax.co.uk.

You might also be interested in

Holiday Pay

All employees are entitled to paid time off work – more commonly referred to as holiday allowance or holiday pay.

Sick Pay

All employees have the right to time off work if they’re unwell. If your nanny calls in sick for the fourth day in a row, you are responsible for applying the Statutory Sick Pay they’re entitled to.

Maternity Pay

If your nanny falls pregnant, there are certain legal procedures that you need to follow when it comes to the maternity leave.