Most common Customer FAQ regarding employing a nanny
If your query is not answered, contact Nannytax on 0203 137 4401 between 8.30am – 7.30pm, Monday to Friday and 10am to 4pm on Saturday and Sunday or email firstname.lastname@example.org
When should I start to set up my payroll?
We recommend that you sign up 4-6 weeks prior to your nanny starting to ensure your first payslip is ready on time.
My nanny is leaving what should I do?
Log into your Nannytax members area and go to ‘employee details’ top tab. Then scroll down to ‘employee leaving’, which will open up a form for you to complete. Once we receive the completed form we will action your request and process the P45.
What is my monthly/quarterly HMRC liability bill made up of?
Your employee’s tax, National Insurance, student loan repayments (If applicable) and your Employer’s National insurance contributions.
How do I tell you about a change to my employee’s salary?
I have a new nanny, how do I share their details with you?
Login to your online members area and go to ’employee details’ and complete our ‘additional/replacement employee’ form.
I received a letter from HMRC regarding an underpayment or penalty, what should I do?
Please send a copy of the following documents to email@example.com so that our team may investigate further.
Your email should include:
- Your payroll ID
- A copy of each page of the letter received from HMRC
- Confirmation of the amounts, method and dates these payments were made
- Proof of payment to HMRC
Once we have looked into the query with HMRC we will update you accordingly.
I want to make my nanny redundant. What should I do?
Contact Nannytax HR by emailing them with your query firstname.lastname@example.org. They will advise you on the steps to take for this process. If you are looking for advice on how to calculate your nanny’s redundancy pay you can either email into email@example.com, or you can use the Government’s online Redundancy Pay calculator.
My employee is sick. What do I have to do?
The first 3 consecutive days of sickness can go unpaid, unless specified otherwise in your contract. From the fourth day of sickness onwards, statutory sick pay applies at the rate of £95.85 gross per week, for up to 28 weeks.
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All employees have the right to time off work if they’re unwell. If your nanny calls in sick for the fourth day in a row, you are responsible for applying the Statutory Sick Pay they’re entitled to.