Members Area FAQ

The Members Area has been designed to make managing an employee easy and efficient for our all our clients. We are here to help you get the best out of the Members Area and are on hand to solve any issues you may have. Here are some of the most common enquiries we get:

Q. How do I access the Members Area?

The Members Area is always available through www.nannytax.co.uk , by clicking on Client Login at the top of the browser window. You can also reach it though various page buttons and links as you browse through the site. Once you have accessed the log in page we recommend you bookmark the page or add it to your browser favourites so you can reach it quickly for future use.

Q. How do I get my log in details?

Within 24 hours after you have subscribed we will send you a welcome email providing your log-in details. This email will come from This email address is being protected from spambots. You need JavaScript enabled to view it., not Nannytax. If you don't seem to have received it in the first instance please check your spam filters and junk mail folder inbox as some email facilities will filter email addresses they don't recognise. If you still don't have any emails from us please contact us on 020 3137 4401 and we will resend them to you.

Q. How do I change my password?

Visit the Members Area login page, enter your payroll number and click the 'Change Password' button.

Q. I have forgotten my password

Visit the Members Area login page, enter your payroll number and click the 'Reset Password' button to set a new password. If you are still having problems contact us on 020 3137 4401 and we will reset it for you.

Q. I can't seem to view the Employment Guide or access the Legal Helpline

The Members Area uses pop-ups to convey information and instruction and aid navigation. To make full use of all the features users must make sure that pop-ups are enabled whilst using the Members Area. Read more about pop-ups in the Members Area here .

Q. Where can I access the Nannytax Contract of Employment?

Nannytax HR will provide a bespoke Contract of Employment for you after you have subscribed to the Nannytax service. A Contract Request Form is available in the HR Portal in the mobile friendly Members Area.

Q. Where is the Employment Health Check?

This can be found in 'my details' section after you have logged in.

Q. Where do I set up a log-in for my nanny to download her own payslips?

You can do this in the 'my employee' section after you have logged in.

Q. Where does my nanny access and log-in to the Employee Portal?

Nannies can login to the Employee Portal by clicking the Nanny Login link at the top of the pages under the search tool bar.

Q. I am still having problems, who can I contact?

If you are still having problems using the Members Area please contact us on 020 3137 4401 and one of our friendly advisors will assist you.

 

 

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Contact us:


For account queries,
subcriptions and renewals

020 3137 4401

0870 706 1338

PO Box 988, Brighton BN1 3NT