Our philosophy

We lead the market but follow the customer

As the leading payroll provider in the UK, the service we offer at Nannytax extends far beyond basic payroll:

• Nannytax will draw up an employment contract and provide weekly or monthly payslips and for the nanny

• We provide unlimited support from our team of payroll experts and allow unlimited access to our Legal Helpline

• We won’t charge extra for P45s when the nanny leaves and clients can freeze their subscription if they stop employing for a period of time and reactivate later at no extra cost

• Through the Members Area clients can access their account to download payslips, manage documents, contracts and contact the Legal Helpline. They can also make updates to their records and submit changes to their nanny’s details

• Our customer service is second-to-none and we have a friendly and experienced team ready to welcome all queries by phone or email

• Our team provide unlimited support and advice with the experience and understanding needed to handle even the most complex of queries

• Our legal support helpline is superior to our competitors’. They provide telephone and email support and help to draft letters. For a small additional fee they can meet the client in person to solve matters directly

• As more and more families are looking to share a nanny we have a dedicated nanny share team and we act for more nanny shares than any other payroll provider

• Nannytax are constantly evaluating the needs of our clients and the nannies they employ and have developed extra, optional services to streamline the employment process with more in development

• Current additional services include Nannyinsure; a unique specialist public liability policy designed with the professional nanny in mind

• Lots of competitors come and go, but Nannytax has been established for 20 years and is the UK’s original payroll service for employers of nannies

• Nannytax was the very first domestic payroll service and today we represent over 10,000 clients

• We have a unique and strong relationship with the HMRC and have a dedicated tax office that deals with all our clients ensuring consistency and accuracy

• Nannytax was the first payroll company to file PAYE returns electronically and we helped to trial the system with the HMRC

• Our Payroll Director, Helen Harvey, was awarded the Bureau Employee of the Year at the 2009 Pay Awards and was Manager of the Year at the IPP Awards 2004

• Helen is also a leading contributor to the Chartered Institute of Payroll Professionals (CIPP) thinking and policy, specifically on small employer issues. She is also a member of the Employment Consultation Forum (ECF)* and is the only representative of domestic employers

• Nannytax is frequently consulted and quoted in both trade publications and the national press on payroll and employment related issues

• We regularly write articles on domestic payroll issues and conduct the Annual Wages Survey which is published in Nurseryworld every January

• We take an active role in the industry through petitioning the Government. In 2004 Nannytax lobbied Downing Street with a petition, which resulted in the Childcare Approval Scheme being extended to include nannies.